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‎03-28-2021 02:55 PM

HP Recommended
Product: HP Envy Laptop 13-ah0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have an HP Envy Laptop 13-ah0xxx . My battery keeps discharging although the charger is plugged in (charger is recognised by the system) , displays the "low battery" sign when it is at 15% and finally crashes when the battery is at 0% . The battery is charging when the laptop is shut off while plugged in. I did a Windows10 update recently but did not change anything. I am still using the original HP charger.

 

I really have no idea what I can do and I very much hope that you can help me with that problem.

 

Many thanks !

1 person had the same question
3 REPLIES 3

‎03-28-2021 07:35 PM

HP Recommended

@JuRi3 

 

I need to know what EXACTLY is your HP Envy Laptop 13-ah0xxx . Looks like its charger is under power (low wattage).

 

Regards.

BH
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‎03-29-2021 02:47 AM

HP Recommended

Can you precise which additional information you need ?

I copied the complete system information for you:

 

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-7DCGCLDK
System Manufacturer HP
System Model HP ENVY Laptop 13-ah0xxx
System Type x64-based PC
System SKU 4AX53EA#ABD
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.13, 07/06/2018
SMBIOS Version 3.0
Embedded Controller Version 69.28
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8482
BaseBoard Version 69.28
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.844"
Username LAPTOP-7DCGCLDK\avencio
Time Zone W. Europe Summer Time
Installed Physical Memory (RAM) 16,0 GB
Total Physical Memory 15,8 GB
Available Physical Memory 10,4 GB
Total Virtual Memory 18,2 GB
Available Virtual Memory 11,7 GB
Page File Space 2,38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: Hardware Security Test Interface failed and the device is not Modern Standby
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Was this reply helpful? Yes No

‎03-30-2021 02:36 AM - edited ‎03-30-2021 02:41 AM

HP Recommended

 

@banhien wrote:

@JuRi3 

 

I need to know what EXACTLY is your HP Envy Laptop 13-ah0xxx . Looks like its charger is under power (low wattage).

 

Regards.

 

Can you precise which additional information you need ?

I copied the complete system information for you:

 

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-7DCGCLDK
System Manufacturer HP
System Model HP ENVY Laptop 13-ah0xxx
System Type x64-based PC
System SKU 4AX53EA#ABD
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.13, 07/06/2018
SMBIOS Version 3.0
Embedded Controller Version 69.28
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8482
BaseBoard Version 69.28
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.844"
Username LAPTOP-7DCGCLDK\avencio
Time Zone W. Europe Summer Time
Installed Physical Memory (RAM) 16,0 GB
Total Physical Memory 15,8 GB
Available Physical Memory 10,4 GB
Total Virtual Memory 18,2 GB
Available Virtual Memory 11,7 GB
Page File Space 2,38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: Hardware Security Test Interface failed and the device is not Modern Standby
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Was this reply helpful? Yes No
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