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Student
Posts: 1
Member Since: ‎07-20-2016
Message 1 of 2 (147 Views)

battery not charging, plugged in

Product Name: HP Pavilion Notebook
Operating System: Microsoft Windows 7 (64-bit)
Computer plugged in...says its at 18%, not charging. Brand new. WTH?
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Retired
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 2 (123 Views)

Re: battery not charging, plugged in

Hi @ldrysdale2k,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that your laptop stopped charging at 18%. In order to better assist you, please provide the  product number of your laptop.

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

You can start the troubleshooting with the following document:

HP Notebook PCs - Testing and Calibrating the Battery (Windows 7)

 

Let me know if it helps.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. Cat Very Happy
 

Regards,

 

 

SDJL
I work on behalf of HP


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