05-24-2016 12:23 PM - edited 05-24-2016 12:24 PM
My battery is plugged in and is not charging (staying at 2%). I've tried many troubleshooting techniques but have not been able to resolve the problem. I tried a battery test, it failed and got the following message:
Battery Test: Primary - Replace(42)
FAILURE ID: PLMUQ0-72084H-MFPV6J-C09403
Battery Test: FAILED
I'd like to make sure and exhaust the resources, can I get help on this please? Thank you.
05-24-2016 06:08 PM
Allow me to welcome you to the HP forums!
I read your post about battery problems and wanted to help.
I would suggest you run BOTH of the following sets of tests:
If either of these shows the device is faulty, you would need to replace it. You seems to already have failure indication on the battery.
Understand that this is just a self-help forum staffed by volunteers. We have no way of testing or diagnosing your equipment from here All we can do is recommend diagnostic steps that you have to perform yourself.
If you need confirmation of the equipment failure, you would need to take or send your PC to an HP Service Center. Here's information on the Service Centers: HP Notebook PCs - Using a Certified HP Service Center to Repair a Notebook PC | HP® Customer Support
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