battery problem

[abhishek_23284]

After watched HP laptop calibration video (https://youtu.be/OBJxM5HQFs0?si=uMwvpb8ZMVEXPoSO) i go and run the memory extensive test the after run the test i just restart the laptop once. Before restarting the report shows 65000 around and then the report shows 11000 something. When i check battery health in HP asistant app it shows very weak (Replace). Whats the actual problem i can't understand someone just tell me.

[Hawks_Eye · Accepted solution]

Hi @abhishek_23284 

Welcome to the HP Support Community! We're here to help you get back up and running.

I can imagine how confusing it feels to see such different numbers after running tests and then being told the battery is “very weak.” You’ve already taken thoughtful steps by watching the calibration video and running diagnostics, so let’s make sense of what’s happening.

The values you saw (around 65000 before restart and then 11000 after) are not battery capacity readings but rather test cycle counts or diagnostic data points. What really matters is the health status shown in the HP Assistant app. When it reports “Very Weak (Replace),” it means the battery cells are no longer holding charge effectively, regardless of calibration or test results. Calibration can help align reporting, but it cannot restore worn-out cells.

Here are steps you can take to confirm and understand the situation clearly:

1. Run the battery check again using HP PC Hardware Diagnostics UEFI:

• Shut down the laptop.
• Power on and immediately press Esc repeatedly until the Startup Menu opens.
• Press F2 to open System Diagnostics.
• Select “Component Tests” > “Power” > “Battery.”
• Run both the “Battery Check” and “Battery Calibration.”
• Note the status result (Good, Weak, Very Weak).

2. In Windows, open the HP Assistant app and check the “Battery” section again. If it consistently shows “Very Weak,” that confirms the battery’s condition.

3. To rule out software misreporting, ensure your BIOS and chipset drivers are up to date:

• Go to HP Software and Driver Downloads
• Enter your product number (598U8AV).
• Install any available BIOS or chipset updates.
• Restart and recheck the battery status.

4. If after updates and calibration the battery still shows “Very Weak,” the cells have reached the end of their usable life. At that point, replacement is the only way to restore proper performance.

Here is a direct HP guide that explains battery testing and calibration in detail:
HP Notebook PCs - Testing and Calibrating the Battery (Windows)

The actual problem is not with the test itself but with the battery’s physical health. Calibration aligns reporting, but when the cells are degraded, the system correctly flags them as “Replace.”

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Take care, and have an amazing day!

Regards, 

Hawks_Eye