• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-17-2019 03:24 PM

HP Recommended
Product: Pavillion g7
Operating System: Microsoft Windows 8.1 (64-bit)

Battery does not charge when connected to power source, always shows 0%, computer only runs when plugged in to outlet

3 REPLIES 3

‎12-17-2019 05:30 PM

HP Recommended

Hello, you can try to make an hardware reset. For this you need to unplug your AC adapter, and your PC's battery if removable, and press during 30 seconds Power button with any power. 
After replug PC's battery and AC adapter and tell me color of the LED alongside AC connector (on your PC).

 

If not charging (not orange LED), please use HP Support Assistant to diagnostic your battery, and paste me detailed results. 
If you need to install HP Support Assistant: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.exe

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No

‎12-18-2019 01:04 PM

HP Recommended

Ran battery diagnostics, only message returned was "unknown", flashing white light next to ac adaptor, battery icon on bottom of screen shows 0% available, plugged in, not charging, thx for your reply

Was this reply helpful? Yes No

‎12-18-2019 01:37 PM

HP Recommended

It is difficult to know, but maybe your battery is dead and need to be replace.. 

 

If you want to replace your battery, please extract it and tell me his "HP Replace" or "HP Spare" reference. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.