bottom panel has come loose

[mikshann]

I own a Spectre x360 convertible 13-ae0xx which I purchased in early 2018.  I use it primarily on my desk with a large monitor, moving it only occasionally.  It has never been dropped or mishandled.  Recently I noticed a gap has opened in the bottom panel at the front of the unit.  There is now a sizable gap through which I can see some small snaps that appear to hold it in place but I cannot get them to hook into the panel to secure it.  Not sure how to fix this and it seems to be getting worse.  Any ideas?

[praveen196]

@mikshann Welcome to HP Community!

I understand that the bottom panel is opened.

Please share the picture. So, that we can check and tell you what could be done for this issue.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[mikshann]

I am attaching a photo here.  Since I posted this, I opened the back panel and found that the battery appears to have "bulged" which has apparently push the case open.

[praveen196]

@mikshann

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.