07-10-2020 07:43 AM
I own a Spectre x360 convertible 13-ae0xx which I purchased in early 2018. I use it primarily on my desk with a large monitor, moving it only occasionally. It has never been dropped or mishandled. Recently I noticed a gap has opened in the bottom panel at the front of the unit. There is now a sizable gap through which I can see some small snaps that appear to hold it in place but I cannot get them to hook into the panel to secure it. Not sure how to fix this and it seems to be getting worse. Any ideas?
07-13-2020 01:04 PM
@mikshann Welcome to HP Community!
I understand that the bottom panel is opened.
Please share the picture. So, that we can check and tell you what could be done for this issue.
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07-13-2020 03:08 PM
I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
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