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calibrate (20)

HP Recommended
HP ENVY x360 Laptop - 13-ay0504sa
Microsoft Windows 10 (64-bit)

Laptop battery showing. Calibrate (20) 

I have Followed all the re calibration tests and diagnostic trouble shooting tips and tricks, discharging and re-charging the battery and still no change, still getting the Calibrate (20) fault. the Laptop is only four moths old and this is the second time this has happened, the first time I was successful in calibrating the battery following the HP trouble shooting guide; this time no success.


Can anyone help?


Regards Lplatis 

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