• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Example: Pavilion dv6-1355

I just had an issue with my start button now working and now I also don't a bluetooth device according to my computer troubleshooting.  I just purchased a new network adapter it's working but I can't add my headphones, mini external speakers, or printer.  Also can't add the bluetooth icon back in my hidden icons in the bottom task bar.  I did install the intel bluetooth but I am not showing where I can turn it on.  Still getting the message no bluetooth.

4 REPLIES 4
HP Recommended

@Pa21 

 

Pavilion dv6-1355 is an invalid model/product. Did it have BT before the problem with Start button ? What is its Operating system ? You can use USB dongle, for example

 

        http://www.officeworks.com.au/shop/officeworks/p/targus-bluetooth-4-0-usb-adaptor-taacb75au


There are many brands and models around, cheaper too.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thanks BH:

I did have it before and I was using a wireless adapter.  I just repurchased another wireless adapter (nano) as the other one stopped working.  

 

On the bottom of the computer it says it is a model dv6-1355dx. 

 

HP Recommended

@Pa21 wrote:

.... On the bottom of the computer it says it is a model dv6-1355dx. 


@Pa21 

 

This is an old machine, I can't find its specs to be able to work out what is its BT adapter (separately or from a combo wifi adapter).  From the following information, it does NOT have Bluetooth

 

              https://www.cnet.com/products/hp-pavilion-dv6-1375dx/specs/

 

You are using USB (nano) wifi adapter which does not have Bluetooth.  Probably you have to live with that then buy new machine OR you have to buy new USB wifi adapter with Bluetooth. For example

 

              https://www.amazon.com.au/Bluetooth-Adapter-Wireless-Receiver-External/dp/B07TVGD4HS

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

I was able to use bluetooth with the last adapter that I had.  I had it and I could use it to connect my portable speakers,

my portable headphones, I used it to link to my printers.   

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.