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‎04-21-2017 02:34 PM

HP Recommended
Product: N5Y09UA

I've only had my laptop a couple of weeks and the charger has quit working...the laptop will not charge. Help?!

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-21-2017 02:56 PM

HP Recommended

About halfway down on the page in the link above. It says "Still need help.Complete the form... " Once you fill in the info be sure to click the button "Show Options".

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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8 REPLIES 8

‎04-21-2017 02:44 PM

HP Recommended

You have a 1 year warranty. Fill out the form on the page to get warranty service:

https://support.hp.com/us-en/contact-hp/product/HP-15-f300-Notebook-PC-series-%28Touch%29/8961458/mo...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎04-21-2017 02:51 PM

HP Recommended
That's what I've been trying to do. I can't figure out where on the page to file a warranty claim. I'm sorry, not very tech savvy! Thank you for your response.
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‎04-21-2017 02:56 PM

HP Recommended

About halfway down on the page in the link above. It says "Still need help.Complete the form... " Once you fill in the info be sure to click the button "Show Options".

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎04-21-2017 04:45 PM

HP Recommended

@kt_shields

Did you get through the form and warranty service request or do you need more help?

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎04-21-2017 04:49 PM

HP Recommended
I finally got through and got and got the service request going! Thank you so much for your help!
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‎04-21-2017 05:04 PM

HP Recommended

Great news! Could you take a minute to click button Accept as Solution under the Reply that helped you? That way other owners looking for solutions will be helped as well.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎04-21-2017 05:06 PM

HP Recommended
Done!
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‎04-21-2017 05:07 PM

HP Recommended

Thank you! And good luck with your laptop!

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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