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HP Recommended
EliteBook Folio 1040 G1
Microsoft Windows 10 (64-bit)

Hi,

Notebook didn't charge in full and didn't hold a charge so I ran a battery test which resulted in windows recomendation to replace the battery. I replaced the battery. Windows is now showing fully charged. when I disconnect the adapter plug, it will turn off within seconds. When I press the start botton, it will boot again to windows without power cable attached however battery is suddenly showing only two percent and orange power light starts blinking rapidly. When I connect the power cable again the light will remain still and windows saying "2% available, plugged in, charging". After about three minutes it will show fully charged again. 

Did try some troubleshooting: updated windows & bios to latest versions, ran through HP support assistant battery check. second round it showed battery is weak, which shouldn't be as newly purchased. Also ran HP hardware diagnostic -component test, now the battery check result is "cancelled", oddly enough before it was "passed". The AC adapter test passed. Would there be anybody with any suggestions please?. 

2 REPLIES 2
HP Recommended

Where did you buy the battery? I know its new but all tests say the battery has a problem. 

HP Recommended

battery bought from ebay, don't think it's genuine HP. I 'm in dispute with the seller who is saying that I can charged to full 100% which I cannot.battery bought from ebay, don't think it's genuine HP. I 'm in dispute with the seller who is saying that I can charged to full 100% which I cannot.eBay purchase, I don't think it's a genuine product but does it matter? anyway I'm in dispute with the seller who is now saying I can charge to full 100% anyway which I cannot. 

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