constant WHEA-logger event 17 + freezing

[mairen]

Out of nowhere, my laptop began freezing frequently, where only the mouse is able to move (though unable to interact with anything). I go to the event viewer, and an event is logged at the exact time the freeze happens. I will paste it below:

ErrorSource 4

FRUId {00000000-0000-0000-0000-000000000000}    

FRUText      
ValidBits 0xdf    

PortType 4

Version 0x101    

Command 0x10    

Status 0x406    

Bus 0x0    

Device 0x1c    

Function 0x4    

Segment 0x0    

SecondaryBus 0x0    

Slot 0x0    

VendorID 0x8086    

DeviceID 0xa114    

ClassCode 0x30400    

DeviceSerialNumber 0x0    

BridgeControl 0x0    

BridgeStatus 0x0    

UncorrectableErrorStatus 0x100000    

CorrectableErrorStatus 0x1    

HeaderLog 0000003410000003000000003C880000    

Length 672    

RawData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

I have found that the device causing this error is the Intel 100 series/c230 series chipset family PCI Express Root Port #5 - A114.

If anyone at all knows how to fix this, please help me.

[A4Apollo]

Hey there! @mairen,

Were there any recent windows update on the PC?

Try updating the windows to the latest version and check if it helps.

Try the steps recommended below.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Also, try the steps recommended below.

1. Press Ctrl+Alt+Del, select Task Manager.

2. From the File menu, select Run new task.

3. Put a check mark next to Create this task with administrative privileges and tap or click OK.

4. Type cmd and hit Enter.

5. Type the following commands in same order in the Command prompt window:

a. Type sfc /scannow and press Enter.

(This command scans and verifies the integrity of all protected system files and replaces incorrect versions with correct versions).

b. Type Dism /Online /Cleanup-Image /ScanHealth and press Enter.

c. Type Dism /Online /Cleanup-Image /CheckHealth and press Enter.

d. Type Dism /Online /Cleanup-Image /RestoreHealth and press Enter.

(These commands fix any files that System File Checker can't repair and Windows corruption errors).

e. Close the command window.

f. Check to see if the issue is resolved. If not, restart the system.

Try updating the BIOS and chipset driver on the PC to the latest version and check if it helps.

Update the BIOS using this link. Click Here

Also, update the chipset drivers using this link. Click Here

Refer this article to know more information about lock up or freezing issues with PC. Click Here

Lastly,  try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Hope this helps!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[mairen]

hi, thank you for your reply.
I followed your instructions, but am still experiencing the same errors.

[A4Apollo]

Hi! @mairen,

Thanks for the update. I have checked the records and found a service advisory related to the issue you have mentioned.

This error code is related to the Central Processing Unit (CPU) error. This occurs randomly, during computer startup, while loading Windows or performing normal tasks.

To resolve this issue, download and install the following SoftPaq to update the graphic driver.

NOTE: A command prompt screen is displayed during the SoftPaq installation. Do not close the screen. Wait for the driver update to complete.

Update the graphics driver using this link. Click Here

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!