continuous whirring noise in brand new notebook

[15jamedi99]

The fan seems to be continuously on from start up. I'm not doing heavy tasks, only looking at emails and doing some web browsing. 

I've updated the BIOS, and checked the CPU core temperatures using core temp, they were all low at ~32 degrees C  each. I set the maximum CPU power supplied to 50% and still the fans are on. (I even went as low as 20% just to check and still the fans were on and the noise persisted). 

I ran a system diagnostic to check the hardware and everything passed. 

I don't know what else to do. It's a shame because I really like the laptop but this issue is really frustrating, especially since I bought it so I could take it to the library but it's hard to do anything when my laptop sounds like a rocket ship.

It shouldn't be this loud for a  brand new laptop.

Please help. 

[sandytechy20]

@15jamedi99

Welcome to HP forums.

As you have already tried updating the Bios and you also ran the test which has passed.

I suggest you perform a system reset on the notebook.

Refer this HP document for the steps to reset:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[15jamedi99]

Thank you for your reply. 

I performed the reset and this did not fix my problem. 

What should I do next? 

[sandytechy20]

@15jamedi99

Run an extensive system diagnostics test for F2.

Refer this HP document for steps:- click here

If it shows any error, I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[15jamedi99]

Everything passed the extensive test. Is there anything else you can recommend? 

Is there any way I can exchange my laptop without losing much money, seeing as I can't seem to find anything worthy of a refund? 

[15jamedi99]

I've been looking at my laptop and have found a very small warping of the laptop case around the fan grill near the bottom of the notebook screen. Could this be the cause of the problem? I've attached a picture showing the defect. 

[sandytechy20 · Accepted solution]

@15jamedi99

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via private message.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Cheers.

[15jamedi99]

The problem was solved by entering the BIOS by pressing esc repeatedly on start-up. From here I then navigated to systems configuration and found a setting called 'Set fan to always on' and I disabled this. The issue has now been solved, and the fan rarely comes on now. No hit in performance has been observed apart from a positive affect on battery life.