cooling fan not working

[vaibhavcarp]

Hello, 

I have HP 15-bs542TU laptop. the cooling fan is not working. while starting laptop it shows an error an force to start with pressing enter key. after starting fan is not working. 

kindly look for this issue and give solution.

Vaibhav

thank you

[praveen196]

@vaibhavcarp Welcome to HP Community!

I understand you have some issues with your computer and there is a cooling fan error message that shows up.

To fix this error, use the following steps:

1. Press Enter to clear the message and allow the system to boot to the Windows Desktop.

2. Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

   For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

3. After you remove the dust, turn on the computer. If the error message persists, continue with these steps.

4. Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

   For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

5. In some cases, updating the BIOS might help prevent this error from occurring.

   For more information on how to update the BIOS, see Updating the BIOS.

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