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HP Recommended
HP envy 13-aq0011ms
Microsoft Windows 10 (64-bit)

i bought this laptop a week ago and i can hear the sounds of cracking when closing the lid, opening it and while handling it from the bottom, the body seems of a cheap quality, does anyone else has the same experience ? the crackling sounds are coming from the whole body so there is no hinge issue also this is a brand new laptop.

1 REPLY 1
HP Recommended

@sahil17

 

I reviewed your post and I understand that you hear a crackling noise from the computer when closing or opening the lid.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

As you have mentioned that there is no issue with the hinge, and you hear this from the whole body of the computer I recommend you contact support and check once.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.