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‎07-25-2020 06:22 AM - edited ‎07-25-2020 06:28 AM

HP Recommended
Product: HP ENVY Laptop 13-ah0xxx
Operating System: Microsoft Windows 10 (64-bit)

I have a HP ENVY Laptop 13-ah0xxx laptop,  Its one year warranty ran out in Nov 2019. I have always very carefully used it with not a single mark on it. I noted few weeks ago some crackly noise in one hinge on opening and closing the laptop and then the corner edge of screen on the same side has started to come off. Is this issue covered by Hp? or a recall on this? It is a frequent problem noted by many people. I like my laptop but this is a huge concern now. Any help please on the matter

2 REPLIES 2

‎07-26-2020 07:50 AM

HP Recommended

Hi @drAli444

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎07-26-2020 09:49 AM

HP Recommended

I have submitted all the details as requested in the private message, now waiting to hear back on the solution offered.

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