cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
levi3
New member
1 0 0 0
Message 1 of 2
57
Flag Post
HP Recommended

did a optical drive write test this failure ID came up Q4L3GC-7299M8-XD7WXA-6HPF03 is this fixable

hp 15 notebook pc
Microsoft Windows 10 (64-bit)

my hp isn't burning music to cd's so I ran a optical test and a failure ID came up that I put in the subject space above I was wondering if this drive is fixable for free through hp 

1 REPLY 1
Level 17
Level 17
40,541 40,328 6,323 11,017
Message 2 of 2
45
Flag Post
HP Recommended

did a optical drive write test this failure ID came up Q4L3GC-7299M8-XD7WXA-6HPF03 is this fixable

If the laptop is still under warranty; if not, you will have to pay for a replacement. Optical drives are inexpensive and very easy to replace. We would need the full model number to help any more. 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation