• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-02-2020 05:43 PM - edited ‎10-02-2020 05:49 PM

HP Recommended
Product: HP Pavillion 15 ab027tx
Operating System: Microsoft Windows 10 (64-bit)

20201003_074511.jpgplz help me with it does my device support m.2 nvme? when I opened my device I couldn't find the slot for m.2 SSD but the customer care says it supports m.2 SSD. plz help me 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2020 07:01 AM

HP Recommended

Hi, @Achayan07 

 

I don't see any M.2 slot in your pictures, and I looked at the service manual to see if the slot is on the other side of the motherboard, and it doesn't appear to be.

 

In any event, even if your notebook had a M.2 slot, it would only support SATA SSD's as indicated in Chapter 1 of the service manual.   The slot would not have supported a NVMe SSD.

 

A 2.5" SATA SSD will perform just as good as a M.2 SSD, so I also recommend that you replace the 2.5" mechanical hard drive with a 2.5" SSD.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c04642845

 

Note the supported drive types in chapter 1 on page 3.

 

M.2 SATA-3 (NGFF):
● SSD, 256GB, 2280, M.2, SATA-3, TLC

 

Note the procedure to remove and replace a M.2 drive in chapter 6 on page 53.

 

The slot should have been visible after you removed the bottom cover.

 

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎10-02-2020 06:05 PM

HP Recommended

@Achayan07 

 

Its specs

 

            https://support.hp.com/au-en/document/c04700665

 

It has single storage option with 2.5" HDD. Its system board does NOT have M.2 slot for storage (I can't see your image). You can REPLACE 2.5" HDD with 2.5" SSD drive using

 

                   https://www.crucial.com/products/ssd/crucial-mx500-ssd

                   https://www.samsung.com/semiconductor/minisite/ssd/product/consumer/860evo/

         Or similar from reputable vendors.
                  One example (compatible drive, can use smaller/larger capacity)

                         https://www.crucial.com/ssd/mx500/ct1000mx500ssd1/ct11511624

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-02-2020 06:10 PM

HP Recommended

20201003_074511.jpgsir when i spoke with the HP customer service they said it supports m.2 ssd 

can u check in the picture ?

Was this reply helpful? Yes No

‎10-02-2020 11:22 PM

HP Recommended

@Achayan07 

 

It can be on the left side of the existing HDD. Please ask them where. 

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-03-2020 12:55 AM

HP Recommended

they asked me to contact the service center but its far away from my place can help me find it so my travel wont be worthless 

 

Was this reply helpful? Yes No

‎10-03-2020 07:01 AM

HP Recommended

Hi, @Achayan07 

 

I don't see any M.2 slot in your pictures, and I looked at the service manual to see if the slot is on the other side of the motherboard, and it doesn't appear to be.

 

In any event, even if your notebook had a M.2 slot, it would only support SATA SSD's as indicated in Chapter 1 of the service manual.   The slot would not have supported a NVMe SSD.

 

A 2.5" SATA SSD will perform just as good as a M.2 SSD, so I also recommend that you replace the 2.5" mechanical hard drive with a 2.5" SSD.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c04642845

 

Note the supported drive types in chapter 1 on page 3.

 

M.2 SATA-3 (NGFF):
● SSD, 256GB, 2280, M.2, SATA-3, TLC

 

Note the procedure to remove and replace a M.2 drive in chapter 6 on page 53.

 

The slot should have been visible after you removed the bottom cover.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.