12-05-2014 12:38 PM
My case manager did a great job communicating with me throughout the incident. HP has not. Instead, they seem to treat every issue as an isolated issue. I'd like to hear an acknowledgement of a bigger issue and what they plan to do to ensure quality control in the future. Aside from that, maybe a genuine apology would be better than a coupon to purchase more (possibly faulty) HP products.
12-05-2014 02:04 PM
Agreed! I looked at some other topics here & it seems like there are other models with similar products. On 1 post, people were talking class action!!!
@Johnson1522 - How long have you had your computer back, since it was repaired?
I bought an extended warranty last month, I think I'm glad I did! I hope I don't have to ship it back every year for the same problem!!!!
I had a Dell Inspiron that lasted us about 8 years! Granted everything was old & outdated, but we NEVER had a problem with the case!!!
12-05-2014 03:21 PM
One rep actually asked me if I was opening my laptop incorrectly, haha.
12-05-2014 03:53 PM
My thought is the screen is too heavy & the hinges need to be wider. But, what do I know?? I'm just a girl & a blonde :)
I hope your case lasts longer than 8 months this time!!!
12-05-2014 04:06 PM
I *think* the right hinge attatches to a metal port, while the left hinge attatches to a plastic port that often breaks away from the case. I'm assuming the plastic just isn't strong enough to support the stress. That's why they have to replace the entire bottom case... because it isn't actually a broken hinge, rather a broken case. Of course, I could be misinformed so please don't take my word for it.
I'm interested in seeing how things work out for you. Please keep me updated and I'll certainly be keeping an eye on th his thread.
05-09-2016 10:21 PM - edited 05-09-2016 10:24 PM
I too have had this problem with my Envy Dv7t-7200. Fortunately, I was able to replace the bottom case at my own cost, but it looks like I need a palm rest replacement and a full front and back LCD case.
What gives HP? I'm happy to do the install, but these parts are REALLY hard to come by.
Like many others, I'm just out of warranty
10-17-2016 07:15 PM
Hi Guys & Girls
Ive had my laptop for around 3 years now and DV7-7064EA and its puling itself apart from the left side hinge. surely that cant be right? Any ideas wether HP will help or am I on my own?
The product should be fit for purpose???????
11-02-2016 01:13 PM
Very sorry to hear about your issue. I had a similar problem, except that both hinges started to go, and the separation of the case ended up dislodging the fan a bit (presumably), and the laptop would not longer start.
Told HP the same thing, product not fit for use. The only answer I got was that the product is out of warranty, and so I am on my own. (Of course, that's not a valid legal response to complaint of product not fit for use.)
Sad situation in the end. Currently own 3 HP laptops, 1 Compaq laptop and 1 Compaq desktop, but unfortunately, neither I nor my large family will buy another HP product again, as this expensive laptop was defective from the get go (with hinges not operating smoothly early on), and HP apparently does not stand behind their defective products.
Stuck with $1,000 paperweight now.
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