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‎05-28-2019 06:05 PM

HP Recommended

@gwon
This is the compatibility issue with the 4k video format display output, This computer can maximum produce 1080p as per your product specification the "display is 13.3" diagonal FHD WLED-backlit touch screen (1920 x 1080) This computer cannot export 4k videos as it not compatible.

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎05-28-2019 08:33 PM - edited ‎05-28-2019 08:37 PM

HP Recommended

I can't understand why you mention only 4k video. As I said in the previous post, the performance of cpu and gpu is decreased on low gpu and cpu temperature while connected to external monitor. This influences on not only 4k video but also gaming and browsing internet.

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‎05-29-2019 12:53 PM

HP Recommended

@gwon

This sounds like an overload on graphic card-consumption, 

The resolution of 4K is 3,840 x 2,160 pixels. That's four times as many pixels than in a full HD 1080p monitor or TV due to which computer is overheating. 

However, you have options to ship the unit in for physical diagnosis, HP Support can be reached by clicking on the following link: www.hp.com/contacthp/   

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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