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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
| 0LU01L-76UAJ4-MFPWXA-61SB03 | OK | 5xxx504ZFN | 3/9/21 | 307 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 1 Optimized |
You need to replace the hard drive. We can provide instructions and purchase suggestions if you want to do that. It's an older model so you might consider a new laptop. Otherwise, it is likely not as expensive as you think to replace the hard drive if you do it yourself.
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