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‎10-19-2020 12:26 AM - edited ‎10-19-2020 07:13 AM

HP Recommended
Product: hp probook 450 G5
Operating System: Microsoft Windows 10 (64-bit)

Dear Community,

i have a problem with my hp probook 450 G5.
For some time now the error has been appearing at startup: SMART hard drive error NVMe SSD (313), the hard drive check revealed a possible failure. I confirmed that with Enter for the time being.
Yesterday, while surfing, the blue window came up with the message that there was a problem and the laptop was restarting. The problem now: there is only a black window with the round blue symbol for the mouse and that has been for hours. I've tried several reboots too. What can I do or try?

1 person had the same question
1 REPLY 1

‎10-19-2020 06:58 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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