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HP Recommended
HP ENVY 17.3 inch Laptop PC 17-cr0000 IDS Base Model
Microsoft Windows 11

Greetings,
       I love my new Envy laptop but it gets too hot to touch after an hour. Both the intake and exhaust of the laptop are right next to each other. Worse they are on the bottom of the laptop, so you cannot set it down on on a desk and work. Is this a known issue with HP Envy laptops? I'm thinking of returning it because this is completely unacceptable considering how much I spent for it. My HP Spectre x360 does not have this issue, it exhausts out the side, not the bottom. Selecting Cool in HP Command Center makes the computer too slow to function. What has the community done to get around this big issue? Thanks!

3 REPLIES 3
HP Recommended

Hello @heavyenvyuser 

Sorry to hear that you are having problems ... I would like to help you.

(1) Check CPU

Download, Install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

--->>> take screenshot after a few minutes <working>

 

(2) Check GPU

Download install and start GPU-Z

https://www.techpowerup.com/gpuz/

- Click tab [sensors]

Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

--->>> take screenshot after a few minutes <working>

 

(3) Please report your results

HP Recommended

Thank you, I will start to work on getting the screen shots. In the mean time, what will this accomplish outside proving that the laptop gets very, very hot?

HP Recommended

This should show whether the CPU and/or GPU or other components are generating the heat.

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