fingerprint scanner not working

[Bala_Surya]

my fingerprint scanner is not detected and is not working 

[The_Fossette]

@Bala_Surya,

I reviewed your post and I understand that the fingerprint scanner is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

What is the exact model of your computer?

When was the last time the fingerprint scanner was working fine?

Meanwhile, I recommend you uninstall the fingerprint driver from the device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Bala_Surya]

i did the uninstalling of drivers part earlier when i was looking for solutions online 

it was working fine till a few days ago suddenly stopped working thought could be a windows bug i updated mypc still nothing changed my laptop was a gift to me it was brought from UAE and currently I live in India 

the model is hp envy x 360 13 ryzen 5 3500u vega 8 

model no 8CG9144KBL

[KrazyToad]

@Bala_Surya

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.