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Message 1 of 11
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for adp approval which got rejected

HP Recommended
hp pavilion cs2082tx

I have accidental damage protection included in hp care pack registered on my laptop according to their policy we can claim apd once per 12 months of purchase of device but i have 3 year care pack now its 13 months of my laptop purchase and my laptop accidentally got damage and i raised complaint in hp and hp checked all things and at last they responded me that company rejected case as adp is only for one time approval.i want my laptop repaired under policy as i paid high ammount for care pack.i want my laptop repaired.

10 REPLIES 10
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HP Support Agent
HP Support Agent
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Message 2 of 11
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HP Recommended

@bikramjeet Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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Message 3 of 11
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i am unable to share my details with you. its showing that= you have reached maximum limit of private messages please try after some time

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Message 4 of 11
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you share your mail id privately

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HP Support Agent
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Message 5 of 11
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@bikramjeet

 

I understand your concerns.

 

Please clear browsing history and then try again.

It even happens to us.

 

Or you can use a different browser and check.

 

Have a nice day!!

 

 

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Message 6 of 11
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i have shared details with you

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HP Support Agent
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Message 7 of 11
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@bikramjeet I have routed the same to the regional team, and someone should get back to you shortly (between 3-5 business days)

Good luck!

Riddle_Decipher
I am an HP Employee

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Message 8 of 11
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thanks i will tell you when my issur will be solved

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HP Support Agent
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Message 9 of 11
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@bikramjeet

 

Sure. If you have any other concerns. Please get back to us. We will assist you,.

 

Have a nice day!!

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Message 10 of 11
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i havent got any update from hp

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