frame coming away on right lower corner. I don't believe it's been a year.

[vgjac37]

Frame around my screen on the lower right side is also coming away from the screen.

[Sneha_01]

Hi @vgjac37,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

if the frame around the screen of your Kindle Fire HD 10 is coming away from the screen, and you believe it’s still under warranty, you should address the issue promptly. Here are some steps you can take to resolve it:

1. Check the Warranty

• Verify the Warranty Status: Amazon typically offers a 1-year warranty on Kindle devices. Check your purchase receipt or Amazon account to confirm if your device is still within the warranty period.

2. Contact Amazon Support

• Reach Out to Amazon Customer Service: Go to the Amazon Help & Customer Service page.
  • Select "Device Support" and then choose "Kindle & Fire Tablets."
  • Find Your Device: Navigate to the support section for your specific Kindle Fire HD 10 model.
  • Report the Issue: Use the available options to contact Amazon Support via chat, email, or phone.

3. Prepare for the Return or Repair Process

• Document the Issue: Take clear photos of the damage to show Amazon Support. This can help with troubleshooting or processing a replacement.
• Backup Your Data: Ensure you’ve backed up any important data or settings on your Kindle Fire before sending it in for repair or replacement.

4. Possible Solutions

• Repair or Replacement: Amazon may offer to repair the device or provide a replacement if it's under warranty.
• Self-Repair (Not Recommended): If you're out of warranty and decide to attempt a repair yourself, be cautious. Self-repair can void any remaining warranty and may not guarantee a successful fix.

5. Preventive Measures

• Use a Case: To prevent future damage, consider using a protective case or cover for your Kindle Fire. This can help safeguard the device from physical damage and wear.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support