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Student
Posts: 1
Member Since: ‎05-18-2016
Message 1 of 2 (319 Views)

hard disk smart check failed

Product Name: compaq cq 58
Operating System: Microsoft Windows 8 (64-bit)

ho un compaq cq58, improvvisamente a display è comparso ripristino automatico... senza che il PC si riavviasse.

Ho eseguito uno smart check dell'hard disk con seguente risultato:

 

HARD DISK SMARTCHECK FAILED

 

FAILURE ID: RLVBXT-6AJ84A-MFKT1F-609W03

 

PRODUCT ID: C4T98EA#ABZ

 

come posso risolvere?

grazie

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Intern
Posts: 48
Member Since: ‎05-19-2015
Message 2 of 2 (307 Views)

Re: hard disk smart check failed

Hello,

 

Please goto http://h20565.www2.hp.com/hpsc/wc/public/home

enter the serial number of your laptop, check if it is still under warranty

Contact HP support, they will replace the part

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