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sushmitha24 Student
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HP Recommended

hard drive 1 - primary HDD bay failure

Example: Pavilion 3168NGW
Microsoft Windows 10 (64-bit)

SUDDENLY AFTER  RESTARTING MY PC , IT SHOWED THERE IS AN ERROR . AFTER SYSTEM DIAGNOSIS IT SHOWED  HARD DRIVE FAILURE.

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Provost Provost
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hard drive 1 - primary HDD bay failure

@sushmitha24

 

Does it end up with a 24 character code ? If yes, sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.

  https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

Then you can install the drivers and available software you need from your PC's support page.
    
Regards.

BH
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MJ386 Student
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hard drive 1 - primary HDD bay failure

Thanks for the response. My warranty is out, but I still need to fix my laptop. Any suggestions on where to go, or is m y best bet still to contact HP Support?

 

Thank you!

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hard drive 1 - primary HDD bay failure

@MJ386 

 

Please read my previous reply from "Since .... "

 

Regards.

BH
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