hindge broke on my x360 laptop breaking the screen.

[milomommy]

The hinge on my laptop broke, through no fault of mine and broke the screen. I can see on your forum this has been an on going problem with this  model and I can't even get any one to talk to me. This was a gift from my  Husband. It sat on my dinning room table and was used sparingly, mostly to pay bills. It was never abused. I have had it for just over a year. WE are retired and live on a fixed income, affording a replacement will be a hardship. I want to thank HP for being so understanding and not even talking to me. I will not buy another HP.

[The_Fossette]

@milomommy

Welcome to the HP Support Community. 

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[fsuojwhite]

I have the exact same issue.  I posted pictures on my post.  I will let you know if there is any progress.  It is really disappointing that HP does not stand behind their products.

fsuojwhite