-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
4
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Specs:
https://support.hp.com/us-en/document/c05349053
see p. 6. Yours is a 7th gen model. There are two slots. It uses DDR4-2400 SO-DIMM which will bridge (downclock) to 2133 speed. So right now you have a 4 gb module and an open slot. You can uprade to 2 x 8 and in fact, although not reflected in the Manual, you could install 2 x 16 = 32 gigs.
This site has options to buy whatever size modules you want. These will work for you:
Post back with any more questions and please accept as solution if this is the info you needed.
HP Recommended
If you give us the model number of the laptop we can provide that information based on the Service Manual for that model.
4
0
0
HP Recommended
4
0
0
HP Recommended
HP Recommended
Specs:
https://support.hp.com/us-en/document/c05349053
see p. 6. Yours is a 7th gen model. There are two slots. It uses DDR4-2400 SO-DIMM which will bridge (downclock) to 2133 speed. So right now you have a 4 gb module and an open slot. You can uprade to 2 x 8 and in fact, although not reflected in the Manual, you could install 2 x 16 = 32 gigs.
This site has options to buy whatever size modules you want. These will work for you:
Post back with any more questions and please accept as solution if this is the info you needed.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community