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hamzab1
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how to get help with support for the laptop hinges?

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HP Notebook - 14-ck0517sa
Microsoft Windows 10 (64-bit)

my laptop hinge brass insert holders have broken and also have caused cracks in the plastic cover. i got my laptop over 2 years ago and the warranty has ended but the fault started months before my warranty ended but because of the virus I didn't get in contact with them. i have read another few community question about laptop hinges and from the internet and have realised hp have horrible hinges on their laptops(maybe horrible is abit extreme but i feel like it is). one day i opened my laptop and heard cracking and (im not sure how long after maybe a few days or over a week) later on some plastic pieces came out and there was noise when i picked the laptop up(which was the plastic peices from the hinges which i later discovered). i need help with hp as there product is faulty and the place i bought it from is confusing with their customer service over the phone. i think its a manufacturer fault. this problem has caused abit of problems for me and my family ,as we all use it for school and work. please hp help me!

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@hamzab1

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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