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Honor Student
Posts: 2
Member Since: ‎04-24-2013
Message 1 of 5 (11,579 Views)

hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

i have a message in my device status that:Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)..even anytime i try to upgrade the device driver

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Provost
Posts: 88,884
Member Since: ‎07-13-2010
Message 2 of 5 (11,573 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

Hi:

 

Please see if the MS fix it tool will work for you.

 

http://support.microsoft.com/kb/982116

 

If the auto fix doesn't work try the manual fix by reading further down the page and click to expand the section labeled "Let Me Fix it Myself."

Provost
Posts: 42,166
Member Since: ‎01-07-2009
Message 3 of 5 (11,570 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

Have you tried the Microsoft Automatic Fixit utilty for CD\DVD issues to see if will resolve your issue?

 

Was Windows 8 the original OS?

 

Is your notebook still i warranty? Warranty status check

 

Best regards,

erico

If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

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Honor Student
Posts: 2
Member Since: ‎04-24-2013
Message 4 of 5 (11,555 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

the ms fix it tool gave me a message that we're sorry,but this troubleshooter is not compatible with your current system's configuration..
Provost
Posts: 42,166
Member Since: ‎01-07-2009
Message 5 of 5 (11,543 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

[ Edited ]

What are the answers to my other questions?

 

Best regards,

erico

If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation