hp ENVY x360 2in1 does not sleep after latest BIOS

[loudcele]

My ENVY x360 still new 2 weeks now from the shop, it has updated it self everything until I notice after BIOS update, x360 does not sleep anymore, even if you press sleep, the screen goes black while keys are lit, until it goes off after 10min or so resulting unsaved work gone forever. If I it shutdown, the screen goes black while keys are lit and after 10min or so it switches off.

What is the problem and what's is the solution, I cannot work with losing work done.

[Betty0610]

@loudcele

Welcome to the HP Support Community.

Do perform the steps under "Sleep and Hibernate issues after upgrading to Windows 10" and "The computer does not go into sleep or hibernate mode" from this link: https://support.hp.com/in-en/document/c03383935

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[apalmo]

HP representative, why do you keep recommending outdated articles to correct the PC.  The link you sent does not work with the most up to date windows 10.  There is no POWER MANAGEMENT tab for the keyboard properties.   Also the question is about the computer not turning off (i'm having the same issue) along with it not coming out of sleep mode. 

This is a well known issue for the HP x360 laptops but for some reason everyone at HP is blind.  I would love to keep this computer but this is hot garbage that this high end laptop doesn't work.  Thankfully I can still return mine and get another brand.

[loudcele]

Hello, 

I tried that but it did not help,  it still does not sleep or shut down fully black screen and keyboard lit up. 

What is the problem what is the solution? This is unexceptional. 

[Betty0610]

@loudcele @apalmo

Let's run an extensive test:

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

If the test passes, try a recovery: https://support.hp.com/in-en/document/c04758961

Keep me posted.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!