hp Victus gaming laptop is getting below 10 fps brand new

[Antony_23]

so i bought a hp victus 15 yesterday and did all the necessary updates, i downloaded valorant and it gets below 10 fps while the game is extremely slugish, the varient i bought has an i5 12thgen and a gtx 1650 and im sure its should be getting well above 100

[Anand_Andy]

Hi @Antony_23,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Victus Gaming Laptop 15. Not to worry I will help you to get a resolution to resolve the issue.

 Let's perform a hard reset:

• Power off the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop and check.

If the issue persists, then please follow the below steps:

Update the BIOS, Video card & Chipset drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
• Also, open HP Support assistant on your PC and run the Performance tune-up check.
• 
• Once everything is updated - Now try accessing the game

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Antony_23]

the reason was due to the intel graphics card which didnt have the correct driver 

once i updated the intel card it got fixed 

thx for help 

[Anand_Andy]

@Antony_23,

That's great! Happy to hear that the issue has been resolved. I really appreciate your efforts on this and If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!