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‎04-07-2021 11:20 AM

HP Recommended
Product: hp envy 15

hp envy 15 already replaced battery and bought new adaptor laptop still won't charge. Did the BIOS and chipset drivers as suggested by HP

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1 REPLY 1

‎04-10-2021 12:47 PM - edited ‎04-10-2021 12:54 PM

HP Recommended

@monicastillo

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery. (only for removable battery)
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only. (only for removable battery)
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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