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Honor Student
Posts: 3
Member Since: ‎09-11-2016
Message 1 of 6 (172 Views)

hp envy 15 x360 backlight

Product Name: HP Envy 15 x360
Operating System: Microsoft Windows 10 (64-bit)

I've had this HP Envy for a little over a year now, and shortly after having it the keyboard backlight just stopped working.  It didn't really bother me until recently, as now I find that I'm in situations where the backlight would be handy.

 

I've tried restoring the BIOS to the default, and I've tried updating the BIOS.  The designated backlight key also does not work anymore, but its alternate fn command (f5) works.

 

 

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Posts: 42,458
Member Since: ‎01-07-2009
Message 2 of 6 (156 Views)

Re: hp envy 15 x360 backlight

Ener the BIOS --> System Configuration and check to see what the actionkeys setting is.

 

If it is  enabled you won't need to press the Fn key to activate the backlight. If disabled, it is required to press the Fn key to activate the backlight.

 

 

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Honor Student
Posts: 3
Member Since: ‎09-11-2016
Message 3 of 6 (152 Views)

Re: hp envy 15 x360 backlight

The setting is enabled, pressing fn + f5 refreshes the page, and pressing the backlight key does nothing.

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Posts: 42,458
Member Since: ‎01-07-2009
Message 4 of 6 (144 Views)

Re: hp envy 15 x360 backlight

[ Edited ]

Didn't you say that "its alternate fn command (f5) works"  in your first post?

 

Is your notebook still in warranty?

Check your warranty status Here.

 

The notebook will need to be sent in for warranty repair.

If any of my posts help you, you can say thanks by clicking on the purple Thumbs up + icon .

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 3
Member Since: ‎09-11-2016
Message 5 of 6 (134 Views)

Re: hp envy 15 x360 backlight

No, it's no longer under warranty. I don't want to deal with sending it off right now, maybe I'll find some local place that can help
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Posts: 42,458
Member Since: ‎01-07-2009
Message 6 of 6 (125 Views)

Re: hp envy 15 x360 backlight

It could be something as simple as a loose connector that was not properly connected at the factory.

 

It will certainly require some disassembly to investigate the problem.

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If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
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