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‎10-14-2020 03:12 AM

HP Recommended
Product: Envy17
Operating System: Microsoft Windows 8.1 (64-bit)

Hi!

 

battery hp test.PNG

what does it mean : cell number 4 = mV 0

thanks!

johp13
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2020 11:08 AM

HP Recommended

@joHP13

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Cells dying are normal with regular usage and is not considered as a fault or error

 

Please update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

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6 REPLIES 6

‎10-14-2020 03:19 AM

HP Recommended

My image of battery test is not authorised? hum,,,...

this test indicates hat 3 cells are 3600 mV and one cell is 0mV. Does it mean that this 0mV cell is dead? But how is it that the test actually is all green?

battery hp test.PNG

johp13
Was this reply helpful? Yes No

‎10-14-2020 03:30 AM

HP Recommended

By the way, how to insert an image through URL? Thanks.

johp13
Was this reply helpful? Yes No

‎10-16-2020 11:08 AM

HP Recommended

@joHP13

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Cells dying are normal with regular usage and is not considered as a fault or error

 

Please update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎10-16-2020 11:21 AM

HP Recommended

Hi! Thanks for your answer! But...

I still run with bios F70...and why can I not use the test you offer to do? I have only the diagnostic for harddrive, memory and processor...

johp13
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‎10-17-2020 02:37 AM

HP Recommended

Let me know how it goes 

joHP13_0-1602923717212.png

I installed the uefi diagnostic tests and im running that at this time : battery is ok!

Thanks.

johp13
Was this reply helpful? Yes No

‎10-17-2020 10:32 AM

HP Recommended

Thanks for keeping me posted

 

Drop us a message anytime you need help 😊

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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