cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
12 9 0 0
Message 1 of 7
80
Flag Post

Solved!

hp envy 17 j198nz energy star battery

HP Recommended
Envy17
Microsoft Windows 8.1 (64-bit)

Hi!

 

battery hp test.PNG

what does it mean : cell number 4 = mV 0

thanks!

johp13
6 REPLIES 6
Highlighted
Author
Level 1
12 9 0 0
Message 2 of 7
Flag Post
HP Recommended

My image of battery test is not authorised? hum,,,...

this test indicates hat 3 cells are 3600 mV and one cell is 0mV. Does it mean that this 0mV cell is dead? But how is it that the test actually is all green?

battery hp test.PNG

johp13
Reply
0 Kudos
Highlighted
Author
Level 1
12 9 0 0
Message 3 of 7
Flag Post
HP Recommended

By the way, how to insert an image through URL? Thanks.

johp13
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
18,065 18,004 1,135 1,132
Message 4 of 7
Flag Post
HP Recommended

@joHP13

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Cells dying are normal with regular usage and is not considered as a fault or error

 

Please update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
12 9 0 0
Message 5 of 7
Flag Post
HP Recommended

Hi! Thanks for your answer! But...

I still run with bios F70...and why can I not use the test you offer to do? I have only the diagnostic for harddrive, memory and processor...

johp13
Reply
0 Kudos
Highlighted
Author
Level 1
12 9 0 0
Message 6 of 7
Flag Post
HP Recommended

Let me know how it goes 

joHP13_0-1602923717212.png

I installed the uefi diagnostic tests and im running that at this time : battery is ok!

Thanks.

johp13
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
18,065 18,004 1,135 1,132
Message 7 of 7
Flag Post
HP Recommended

Thanks for keeping me posted

 

Drop us a message anytime you need help 😊

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation