10-14-2020 03:12 AM
what does it mean : cell number 4 = mV 0
Solved! Go to Solution.
10-14-2020 03:19 AM
My image of battery test is not authorised? hum,,,...
this test indicates hat 3 cells are 3600 mV and one cell is 0mV. Does it mean that this 0mV cell is dead? But how is it that the test actually is all green?
10-16-2020 11:08 AM
Welcome to HP Community
I have gone through your Post and would like to help
Cells dying are normal with regular usage and is not considered as a fault or error
Please update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists run a Battery Test again to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery
Let me know how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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