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mikeh-375
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hp envy x360 convertible

HP Recommended
Envy 360 x360
Microsoft Windows 10 (64-bit)

Hi all,

 

I am one seriously disappointed customer with this product. I've only had it about 2years or so and the screen has broken off on both hinges. I could understand this if the machine took some heavy use, but it hasn't. If I had to average the amount of time it's been in use I would guess about twice for a few hours each week as it's only used for one application (I'm a Mac guy). Even then great care has been taken with it.

I loved using it and need to get it repaired so I'm hoping someone can give me some advice on this. My initial enquiries suggest that this is a tricky thing to do. It seems as though the plastic in the screen that the hing screws too has broken. Any suggestions would be helpful. Is this common?

I can't believe and am shocked that it broke so quickly. Anyway thanks for any responses...

 

3 REPLIES 3
Time-Hope
New member
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Message 2 of 4
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HP Recommended

I think you need to bring it to professional store to fix the problem.

here you are:

HP Service Center Locator

Helps you to locate the nearest HP Service Centers

https://support.hp.com/us-en/service-center?plc=KV&userType=WSP 

Good luck.

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mikeh-375
Author
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Thanks Time-Hope, I guessed as much. I hope it can be fixed effectively enough as it is a nice computer to work on....and that from a Mac user!!!!!

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Kumar0307
HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

@mikeh-375, Welcome to the HP Support Community!

 

I understand your concern. This is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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