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‎11-18-2019 12:21 PM

HP Recommended
Product: Hp notebook
Operating System: Microsoft Windows 10 (64-bit)

 RQE701-8GJ9S3-XD7UQ1-C0EU03 what does this error means after I ran the battery test in Windows diagnosis?

1 REPLY 1

‎11-20-2019 12:55 PM

HP Recommended

@Saravanastoic, Welcome to the HP Support Community!

 

The Diagnostic Failure ID Code you have mentioned indicates that the Battery 1 has failed with error 601. Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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