01-02-2018 09:32 PM
This is the problem listed in my computer while i try to install updates
01-03-2018 02:23 PM
Hey there! @9598lover, Thanks for stopping by the HP Support Forums!
I understand hp image enhancement for system logon failed while updating your PC.
Don't worry I'll try to help you out.
Did you make any hardware or software changes on your PC?
Did the windows get updated before you got the black screen?
As you mentioned hp image enhancement for system logon failed while updating your PC.
Boot the PC
Click Start and type Services in the search box.
Open desktop app Services and find App Readiness
Open the service and set Startup type to Manual
Click Apply and close the window
Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
Reboot your PC
Also, try updating the BIOS and other drivers on your PC using HP support assistant.
Refer this article to know more information about using HP support assistant.
If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this works!
Have a great day ahead! :)
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