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Message 1 of 2
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Flag Post

hp laptop mouse cursor freezing

HP Recommended
hp notebook 15-af156sa
Microsoft Windows 10 (64-bit)

looking some help please

 

ive done an upgrade to this hp laptop, ssd and ram, mouse cursor was fine but once i did a windows update its started to freeze, it would move fine then just stop for a second and go again.

 

there isnt much info online about this?

thanks in advance

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HP Support Agent
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Message 2 of 2
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@markwinmac

 

I reviewed your post and I understand that the mouse cursor is freezing.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested with an external mouse?

 

Meanwhile, I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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