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hp notebook doesnt charge. it charges only when off or sleeping.

notebook 15
Microsoft Windows 10 (64-bit)

my hp 15 notebook is at it again.It is plugged in but not charging. but when I shut it down' and pluggin ,it charges. it only and only charges when sleeping or off..where could this problem be and how should I solve it? please help.

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Regents Professor
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hp notebook doesnt charge. it charges only when off or sleeping.

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Thank You,

GBL84

I am not an HP Employee 

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daggy Top Student
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hp notebook doesnt charge. it charges only when off or sleeping.

hey thank you for your reply... ac adapter is ok and the system board is aalso ok..I did run the checks as in the document...
I did checkvthe battery again and it works pretty fine.... the problem stil remains it can't charge while on.
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