01-24-2017 03:55 AM
my hp 15 notebook is at it again.It is plugged in but not charging. but when I shut it down' and pluggin ,it charges. it only and only charges when sleeping or off..where could this problem be and how should I solve it? please help.
01-24-2017 04:07 AM
You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.
It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.
You might find the answer to your battery/power issue as you work through the steps in that HP support article.
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01-25-2017 04:15 AM
I did checkvthe battery again and it works pretty fine.... the problem stil remains it can't charge while on.