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Message 1 of 2
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Flag Post

hp pc hardware diagnostics hard drive failed

HP Recommended
hp probook 6570b
Microsoft Windows 10 (32-bit)

   

Hi ,

******************************

hp probook 6570b

hp pc hardware diagnostics UEFI

SMART Check: passed

Long DST :failed 

FAILURE ID: RGE5W2-6MBABR-MFKSWJ-61ED03

PRODUCT ID:C0K35EANBH4

HARD DRIVE 1

*********************************

Please help me to fix this issue

thank you

1 REPLY 1
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HP Recommended

@ichrak 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

                   https://support.hp.com/au-en/document/c06162205

 

Did you upgrade your machine to Windows 10 ? If yes, you can re-install Windows 10 on new HDD using

                   

                  https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Regards.

BH
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