cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 1
Message 11 of 14
Flag Post
HP Recommended

I also declined the same warranty-repair offer, made after two half-day telephone-initiated remote-access support sessions.

 

The HP representative couldn't re-assure me that HP wouldn't attempt a factory reset (from a paid-for Windows 10 Pro to Windows 8.1) as a matter of in-house routine, even though this has been proved ineffective and I did not want to risk loss of much valuable single-install-licensed Microsoft application software.

 

And I believe too that in my case the problem is a result of a previous motherboard replacement under warranty on my Spectre x360 (the forums evidence many other cases like mine in this respect). I think that HP just installed a replacement motherboard that lacks the necessary hardware sensors.

 

In any event I can't trust HP. So I had cut to stencil a piece of plexiglass that I clamp to my laptop's keyboard when I want to use it in tablet mode.

0 Kudos
Highlighted
Level 1
10 5 0 1
Message 12 of 14
Flag Post
HP Recommended

Most of my keyboard inactivates in tablet mode, but not all.  The function keys stay live.  Also, the touchpad remains active.  Tablet mode is effectively useless.  

 

Whatever you do, if you also have this problem, don't let HP tech support run wild.  This same system lost its sound system for a while (and I mean it was gone from Device Manager), and they wiped my profile and factory reset the machine to get it working again. They don't seem to have been trained  to diagnose and fix problems like this in any other way, and they don't seem to care how much it screws up your life.  It took me many  hours to restore the personalizations and re-install the software.

0 Kudos
Highlighted
New member
1 1 0 0
Message 13 of 14
Flag Post
HP Recommended

This can't possibly be true. Please don't tell me I just bought a 2-in-1 computer that doesnsn't provide a simple way of disabling the keyboard and mousepad when I flip to tablet mode. Can someone at HP confirm this?! 

0 Kudos
Highlighted
New member
3 3 0 1
Message 14 of 14
Flag Post
HP Recommended

Hello Everyone,

 

I'm not a HP support person, but I just had this problem and fixed it by re-installing the "Intel Intergrated Sensor" driver availiable from HP's website. Just go to the drivers download page for your model, get it down and install it.

 

Then my x360 sundenly started detecting it was in tablet mode and auto disabled the kyboard and trackpad...

 

Cheers!

 

 

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation