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HP Recommended
Hp spectre x360 ap0004tu
Microsoft Windows 10 (64-bit)

I have been using this laptop for 3 days and it’s burning, not warm, literally burning my finger. And the fans won’t even turn on after many restarts. The laptop makes weird electrical static noises when it overheats.

I am so frustrated with hp laptops always overheating. I payed 2,000 for this and I might have to get a refund. Please help

2 REPLIES 2
HP Recommended

@Peterh4 

 

3 day old notebook is under hardware warranty.

 

Please contact HP Technical Support - speak with an HP representative who can offer options and solutions.

 

HP Technical Support - HP Contact Information

 

Reminders

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From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

 

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

 

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

 

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

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HP Spectre x360 - 13-ap0004tu

 

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Dragon-Fur

HP Recommended

I turned it on for 1 minute on the home page without websites or software open and it just overheats like crazy. (not warn, but burning!) When i turn it on, the internals make electrical sparking noises, like the internals are broken or something?

I reseted  the BIOS settings and its all up to date. The fans just refuse to turn on!  

I don't get it; it's a new 2,000 dollar laptop and after 4 days of usage, i'm going to have to replace with a new one.

what a waste of money!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.