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hp spectre x360 screen cracked

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

Is anyone here from the Philippines who has a Spectre x360? I bought mine in March, and because of the lockdown, I hardly used my laptop except to edit documents and watch some videos. It has always been sitting on my desk. Yesterday, I opened it and the screen just cracked. Now there are portions of the screen that come alive on its own (clicking randomly on a specific spot). Now i am having a hard time to use it because of the defective screen. Can i have HP replace the screen without them charging me? I paid a HUGE Amount for this top-of-the line unit, but I am now disappointed.

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HP Recommended

@RegSmtr I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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