hp victus battery keeps losing charge while closed

[Yosry]

Hello there,

my hp victus keeps losing charge while closed i don't use it much but the laptop is new i bought it 5 months ago and i use it one or twice a month maximum every time i finish using it fully charge and close it with shutdown from the start menu and when i try to open it again after week or two i find the battery empty fully depleted i tried looking for bios update to fix the issue but it seems no updated for AMD version yet.

any help will be appreciated

[Nirvana_95]

Hi @Yosry 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing battery-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know if it happens while using any particular application or when the system is in sleep mode?

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Also, please try these steps:

Please uninstall the ACPI battery drivers from device manager by following these steps:

• Right-Click on start button> click device manager> expand Batteries>then select all the drivers including the ACPI drivers and uninstall it one at a time. Then restart the computer and check again.

If it does not get resolved, then calibrate the battery from this link: http://hp.care/2nCyXN3 and restore the power plan to defaults from here: http://hp.care/2rUUbXB

Then update the bios and chipset drivers from this link http://hp.care/2syreDe and follow the on-screen instructions.

Now check if the issue gets fixed.

• For further assistance, please follow all the relevant steps that match your current issue from this link: http://hp.care/2syheXK
• Also, make a note of any failure code for a failed component like the battery or adapter (charger)

If the problem persists, then please check this link out to improve battery performance. There is an associated video included as well. Link HP Notebook PCs - Improving Battery Performance (Windows 10, 8, 7):http://hp.care/2syuGOs

This should do the trick for you.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Yosry]

Hi

Thanks for replying.

First i am facing this issue since i bought the laptop but i wasn't sure about it at the beginning.

Second as i clarified earlier the laptop is in shut down not in sleep mode.so no application is related.

Third i have done all the steps in this link to calibrate and test using hp support app and the windows is fully updated and all the apps up-to-date witch also i thnk not related since the laptop is in shut down https://support.hp.com/us-en/document/c04700771

Forth There Is NO bios update in the update page only Intel cpu bios update available mY device have AMD Prosser.

I truly Appreciate Your Help And Reply But Non Of It Working.

Thanks and waiting for your reply

[Nirvana_95]

Thanks for your response. 

Please boot into the BIOS. In the configuration tab, try turning off USB charging (even when the laptop is turned off).

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Yosry]

Thanks for replying.

Its already off.

Thanks

I think it's bios related issue and need to be fixed.

Awaiting your reply

[Nirvana_95]

Were you able to follow the steps shared in the previous message and change BIOS settings? 

Let me know.

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Yosry]

As i mentioned in my last post its already off  please see attached photo

[Nirvana_95]

Please run a hardware scan on your system and let me know your findings. You may follow the steps using the link here: https://support.hp.com/in-en/document/c04499777 

Let me know.

Thanks!

[Yosry]

 

 

 

 please check photos attached