hp vitcus 15 laptop keeps randomly freezing

[gilinvom1]

i have a hp victus 15 gaming laptop with windows 11 installed. ive had it since late june, so its not old, and it runs really smoothly. sometimes, it randomly turns off than instantly resets, but it doesnt happen too often. the first time it happened was literally the first day i got it, but then it went away the next day and only happened sparingly since then. but a bit over an hour ago, it froze watching youtube. i had to hold down the power button and returned to watching youtube, and then it reset by itself two more times after that, and i did some research and some people said turning off auto restart in advance settings would fix it, but then 10 minutes ago it froze. my laptop isnt overheated at all either, and it never actually shuts off when im playing any games (the main things i play are sims with some mods and cc, roblox, and peggle, which arent even that intense of games for a laptop anyways). it doesnt say i have any updates either to do, so i really just dont know what to do and need help / advice. thank you to anyone who reads this and comments!!

[BeemerBiker]

A new system should not be doing anything like this. See if you can return it.

I suspect you cannot easily return it unless the UEFI diagnostics fail.

Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the '+' symbol and click the DOWNLOAD button.

If a component fails during the UEFI test then Click here to check warranty and Click here for world-wide contact info