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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-04-2020 06:53 PM - edited ‎07-04-2020 06:56 PM

HP Recommended
Product: Probook 450 G7
Operating System: Microsoft Windows 10 (64-bit)

 

Yesterday, I have received new HP Probook 450 G7. and I found one problem.

 

Camera module not in correct position. function is okay.

But, as I think, because of it, bezel is not well bonded as you see in attached photo.

I did press bezel with finger, but it soon fell again after some time.

 

20200705_034353-vert.jpg

 

So, I want to go to HP service center, but I am not sure engineer will receive my request.

 

if do detach bezel. thin bezel will be bent and stretched.

so, I want to request to them, that exchange it with new bezel during replace camera module.

but, I am not sure that they will approve of my request.

 

Please, let me know.

I am in South Korea, but anyway HP policy will be same in all country. so I have wrote here.

 

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